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Frequently Asked Questions

Ideas Unlimited is a Pepsi promotional merchandise company specializing in Pepsi promotional items for over 25 years to the Pepsi Bottlers.

These are some of the most commonly asked questions by customers of this website.

If you have additional questions please feel free to contact us.


Is there an minimal dollar amount for International orders?
All international orders must be a minimal of $250.00 to be processed.

PLEASE NOTE
: For items that are not instock, please allow us 2-5 weeks to send your order intact. For special events or timely concerns, please identify your inhand date so we can work with you to make sure your deadlines are met.

How do I track my order?

Once your package has been shipped you will be notified by email with a FedEx tracking number. You may then visit the FedEx website to get detailed updates on the status of your package.

  •     TIP: Add sales@ideasmktg.com to your address book to ensure that messages don’t go into spam.
  •     Please note some orders with multiple products may be shipped separately. 

 

How do I view my order history?
Customers may view the status or history of their orders at anytime by logging into our website here. Upon successful login, customers should then go to "My Account" to view their recent history.

 

How do I change my personal information?
Customers may view or edit their personal information, email, shipping address, or billing address at anytime by logging into our website here. Upon successful login, customers should then go to "My Account", then into Update Address.

 

How do I change my password?
Customers may change their password at anytime by logging into our website here. Upon successful login, customers should then go to "My Account", then into Update Address. Customers are required to enter their old password first. If you cannot remember your password please contact us immediately and we can change it for you.

 

When does my credit card get charged?
Credit card payments are processed immediately upon checkout by our secure shopping cart. 

 

Due to PCI Compliance,  to ensure the security of your banking information we are unable to hold your CC info on file and charge it once the items have shipped. In the case that an item you have paid for is no longer available, a refund will be debited to your account within 2-4 weeks.

 

When will my personalized items ship?
All personalized items take 3-4 weeks for production, which may also delay the shipping of non-personalized items on the same order.

 

When will my order ship?
Ideas Unlimited makes every effort to ship out items as quickly as possible. In some cases items ordered may be out-of-stock, in high-demand, or back ordered with our suppliers and may take 2-4 weeks to ship.

 

When I try to log in I get sent back to the login page. How do I fix this?
This mean the security settings on your web browser are set too high. For most web browsers simply go to your Internet Options and set your Privacy settings to Medium, or any setting which does not explicitly block cookies.

 

Why was I charged a foreign exchange fee?
Some banks may charge customers of Ideas Unlimited Promotions foreign exchange fees. Ideas Unlimited Promotions is not responsible for such bank fees, nor does Ideas Unlimited benefit from such fees.

 

What if the product I order is out-of-stock?
We will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

 

How do I return items?
We will gladly accept the return of unused products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase, with the following conditions. By law, we are not allowed to accept items that have been previously worn. Shipping and Handling charges will not be credited for returns or exchanges. Returns and exchanges are subject to a 15% handling fee. If you would like to return or exchange an item, please email us at sales@ideasmktg.com or fill out a contact form, and we will send you instructions on how to send the item(s) back. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Which products are the Free Gifts options based online?
Free Gifts are based on online products at regular prices shown. Any special prices, deals of the day or clearance items are not applicable for the free gifts.


How can I used online Specials?
In case of muliple specials, only one special can be used per order.

Any issues that occur with orders?
With any issues that may occur with orders, please let us know within 10 days of receiving the order.

Products on this website are not available for consumers.